Blog

Latest News & Tips

  • Ms. Important.

    The following uncomfortable conversation happens rarely, and I actually wish it happened a lot more… Ms. Important: “We just need employees to stop doing X and do Y instead. When they do X it costs time, money, and audit has a fit! Get everyone to do Y.” Me: “Okay, we’ll teach all your employees exactly how to do Y.” Ms. Important: “Yeah, that’s nice. But I need people to stop doing X. Everyone needs to do Y instead of X…every single time.” Me: “We can teach them to do Y better, and we can tell them all the reasons why it’s better than X.” Ms. Important: “Are you hearing me? I need you to train them to stop doing X! They’ve seen and done Y

  • Adding Training can add knowledge, skills, and behaviors. As such, it's a great way to solve additive problems. "We need more of this!" "Do that faster!" "Do that thing better!" Training can help us do this. But the one thing that adding adding Training can never do is subtract knowledge, skills, or behaviors. Adding Training does not remove knowledge, skills, or behaviors. That's because any added information has to either fit within our existing mental model (easier) or overwrite it (harder). Anything that doesn't fit/change what we know what we already know just gets dropped. Such new information not be retained. As I've written about before, you can train all you want but learning ain't gonna happen. The point I'd

  • The Original Apple iPod

    Do you listen to any podcasts for our industry? If so, which ones? I'm assembling every current English-language L&D podcast that there is, and pulling them into one unified list. I'll then share this list with every who contributed. Why? Because I like listening, and I like community. I don't know about you, but I find that working in this field can be a bit lonely and frustrating at times. No one really cares like we do. If they even understand what we do. And how much fun is it to answer the question "So what do you do...?" at social gatherings? Yeah, you know how it is. Sometimes I just want to hear how others in Learning & Development

  • Simple is marvelous place that you really can inhabit. Yes, you too can get there. Oftentimes, the only thing that it takes to get from here to there is to give up the things that complicate our lives. Yeah, so like most simple things, this is easier said than done. Nobody ever said simple was easy! (Well, okay, maybe somebody did. But they were simply wrong!) Here are some tips to make "simple" a little easier: 1. Forgo acquiring new tools Tools cannot make life simpler. Processes make life simpler. Tools can make the processes easier, yes. But the one thing tools will never fix is a bad process. So forget bringing any new tools into the mix while you're focused on simplifying something. Always

  • It's been nearly 6-months since Just Do The Thing: A Guide was first made available on Amazon.com's Kindle store (where it became an instant bestseller!). As of today, it is also available through Smashwords as well. Smashwords is one of the world's best online retailers for independent books. We're proud to offer our book which crystalizes our Snap Synapse approach to anything at ANY PRICE you name! Yes, really. This means you can buy our eBook for $0.00. Or you can buy it for the Amazon price of $2.99 USD. Or you can generously pay what this book is actually worth! ;) If Kindle is more your thing, go pick the book up there. But if you would like a DRM-free epub at

  • Image 87813948 used with permission https://depositphotos.com/license.html

    After the excitement of ATD2017 last week, it's easy to get swept away and forget that all the fancy gadgets and models don't actually create learning. But no matter what anyone can say or sell, they can't make learning happen. Our technological and conceptual constructs can aid in learning (though more often they distract us from the learning itself). Learning is something we can hopefully facilitate, but we can never control or enforce. Why? Because learning is simply out of our jurisdiction. It takes place within the Learner, or not at all. The  only thing that actually creates learning is when  the learner is ready learn. Until then, all our information, tools, and techniques will be ultimately ineffective. It doesn't matter how perfect our training

1 2 3 6

It all starts with a conversation

a +1-415-508-7627